Product
How the butler answers your phone.
What happens on a call
Step 1
Caller dials your number
Your existing number, forwarded, or a new one.
Step 2
Azure telephony answers
Azure Communication Services picks up and streams audio both ways.
Step 3
The butler listens and speaks
Real-time speech in the caller’s language, interruptions handled.
Step 4
Your knowledge and tools
Answers from your documents. Actions through your connectors.
Step 5
The note lands in your portal
Summary, mood and log, seconds after the call ends.
Your documents, not a guess.
Upload price lists, product sheets, opening hours, policies and FAQs as PDF, Word or plain text. Voxbutler indexes them into a private search index for your tenant. During a call the butler looks up the answer in your documents and replies from them. If the answer is not there, it says so and offers to take a message.
- Price lists
- Product and service sheets
- Opening hours and holidays
- Delivery and return policies
- FAQs and scripts
- Directions and parking
Connects to your systems.
Voxbutler talks to your software through connectors built on the open Model Context Protocol. Each connector signs in securely, and you choose which actions the butler may use. Everything else stays off limits. Any system with an API can be connected.
- Check stockbefore accepting an order
- Place an orderin your order system
- Book or move an appointmentin your calendar
- Open a ticketin your helpdesk
- Look up a deliveryby order number
Sounds like a person, behaves like a professional.
Interruptions
Callers can talk over the butler. It stops, listens and adjusts, like a person would.
Noise handling
Near-field and far-field noise reduction for shop floors, cars and busy kitchens.
Turn detection
Knows when the caller has finished a sentence, in several languages, so it does not cut in.
Many languages, one call
A caller can start in Cantonese and switch to English. The butler follows.
Voice and model choice
Pick the voice that fits your brand and the model that fits your budget, per agent.
On topic
Questions outside your business are politely declined. No improvised answers.
Every call, written down.
When the caller hangs up, the butler writes a short note and rates the caller’s mood. Both land in your call log with the time, duration and where the call came from. No more “who called while I was out?”.
You stay in control
- Edit the butler’s instructions in plain language.
- Choose voice, languages and model per agent.
- Test a call from your browser before going live.
- Invite colleagues as users of your tenant.
- Decide exactly which connectors and actions the butler may use.
While you were out
Ticket opened- Caller
- Mr de Vries
- Time
- Today 18:52, 3 min
- Spoke
- Dutch, then English
- Mood
- Frustrated, then calm
Outlook keeps asking for a password since this morning. Ticket 4821 opened, engineer to call back within the hour.
Coming soon
- Outbound calls and reminders
- Microsoft Teams
- WhatsApp and LINE
- More regional voices
Ring the butler before you hire it.
Call the demo line, or tell us about your business and we set up a butler for your scenario within a day.